IT Manager Network - Position # 3664
Company Profile
our client is leading operational company operating within IT and payment systems administration
Responsibilities
Our client is looking for a strong technical leader to manage day-to-day engineering and operations for client’s firewall administration team. This person must have strong technical and management skills with the ability to plan and execute in a complex, fast-paced environment. Candidates must have high energy, dedication, and expert-level skill.
-Manage organization of 8+ analysts and administrators
-Serve as first point of contact for all firewall issues in region
-Design and development of processes for capacity planning and incident response
-Manage operational relationships with key vendors
-Managing root cause analysis on network caused impacts
-Work closely with our operations teams to supply a seamless operational support organization
-Drive issues to resolution to meet company expected service levels
-Work closely with clients to provision, install and support client connectivity
Qualifications
-Minimum 5+ years experience, leading and driving technology solutions. Security product knowledge like Check Point/Nokia firewalls, CheckPoint Provider-1, Juniper/NetScreen firewalls, Cisco PIX firewall, Bluecoat ProxyM
-Working various shifts in an on-call environment
-Experience providing 24x7 on-call support
-Demonstrates commitment to deliver outstanding customer service.
-Advanced situational judgment – ability to know what is needed to satisfy the customer.
-Takes ownership to personally resolve customer problems (or find someone who can).
-Strong sense of accountability - ensures that you will do what you say.
-Coaches and mentors team to work together deliver outstanding customer service.
-Works with team to analyze common issues, find root cause, and adjust services or processes to prevent issues from occurring in the future.
-Can operate with a global view, and work closely with a global team.
-Ability to understand and drive a high level of service through metrics and measureme
-Deliver current, direct, complete and actionable feedback to associates to support continuous learning and growth,
-Foster a consistent understanding of strategy, translate it into defined plans, and "stay the course" to implement it, while anticipating and identifying where change is needed.
-Actively listen to others to understand their perspective and ensure continuous understanding regardless of communication channel or audience.
Our offer
- Working for global company, in young, dynamically evolving team
- Professional and personal growth opportunities
- Strong social programme
- Motivating salary conditions
Location
Bratislava |
Start date
asap |
Employment type
Full time |
Contact
Disclaimer
In case of your interest to apply for this position, please, send us your
curriculum vitae both in Slovak and English language in subject of your
application.
Please read carefully the text below and attach it to your e-mail/letter.
I agree, to the company GIT Consult Slovakia
s.r.o., located on Poštová 3, Royko Passage, Galéria Delta, 811 06 Bratislava,
(just company), to manipulate my personal data for purposes of employment
mediation (adjustment, searching, selection, combination, liquidation, and to
purvey to third persons, about their identity is the company obligatory to
inform me) according to law No. 428/2002Z.z. 'About protecting of personal
data'.
Thank you for your understanding.